Shipping Policy

Shipping Locations: We currently ship orders across the United States only.

Shipping Method: All orders are fulfilled and shipped via Amazon Multi-Channel Fulfillment (MCF) to ensure reliable and timely delivery.

Order Processing Time: Orders are typically processed within 1–2 business days after payment confirmation. Processing times may vary during peak periods or holidays.

Delivery Time: Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery timelines will be provided once your order is shipped.

Tracking Information: Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment.

Shipping Costs: Shipping charges are calculated at checkout and are non-refundable.

Incorrect Address & Delays: Please ensure your shipping address is accurate at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.

Lost or Damaged Packages: If your order arrives damaged or is lost in transit, please contact us at support@smheaven.com as soon as possible so we can assist you.